We want you to be happy with Easy Crochet Charts. This Refund Policy explains when you can get your money back and how to request it.
30-day money-back guarantee
If you are not satisfied with your Easy Crochet Charts subscription for any reason, you may request a full refund within 30 days of your initial purchase. No questions asked.
What's covered
- Your very first paid subscription payment.
- Refund requests made within 30 days of that payment.
What's not covered
- Renewal payments (annual re-charges): these are not automatically refundable. To avoid a renewal charge, cancel your subscription before the renewal date. If you forgot to cancel, contact us within 14 days of the renewal charge and we will consider your request on a case-by-case basis.
- Chargebacks or disputes filed with your bank without first contacting us — please always try us first, we're a small independent maker and will happily sort it out.
How to request a refund
- Send us a message via the Contact page.
- Include the email address on your account and (if handy) the date of your payment.
- We will confirm within 3 business days and process the refund through Stripe. Funds typically arrive back on your card within 5–10 business days.
What happens to your account after a refund
Refunded accounts revert to the free-trial-expired state. Your saved charts remain in your account for 30 days so you can re-subscribe and pick up where you left off if you change your mind.
Statutory rights
This policy is offered in addition to your statutory rights under UK consumer law. Nothing in this policy limits any right you may have under the Consumer Rights Act 2015.